1. What is KONTROL PLUS Customer Relationship Management?
KONTROL PLUS is a total CRM solution that enables any corporation to;
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Increase sales opportunities, |
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Provide excellent end to end customer service, |
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Analyze business data and performance and |
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Forecast sales output and trends. |
2. How does KONTROL PLUS assists our Sales Management Activities?
KONTROL PLUS's Sales Module will manage and monitor every sales activity at every stage of the sales process/cycle. It starts from the moment a sales call is made. Specifically, the list below illustrates the power of the Sales Module
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Captures every opportunity to successfully make that sale for the company. |
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Complete customer update on every activity: You can view and manage all account activities, customer status and history, organizer or calendar. |
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Lead Opportunities: Filter and qualify all possible leads and track every opportunity separately from customers. |
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Manage Orders: Update sales orders and automatically send product brochures, catalogues, quotations, and invoices. |
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Sales KPIs/Targets: Set sales performance KPIs or targets for every sales individual. Targets by Yearly, 6 Monthly, Quarterly or Monthly. |
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Customer Direct Mail: Send and customize mailing campaigns to groups of customers, specific or general. Use available templates. |
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Trends & Reports: View a wide range of reports on sales, business activities, and performance trends. |
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Intranet Based System: Access, share and update information easily anywhere anytime. |
3. How does KONTROL PLUS CRM improve our Customer Service Delivery?
KONTROL PLUS CRM Customer Module helps sales people and customer service personnel to deliver efficient effective and consistent support throughout the sales cycle with the following features:
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Issue management: Record, assign, track and close-out all customer service requests. |
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Orders Management: Be able to manage and support all orders, agreements and contracts. |
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Activity Management: Be updated on the latest activities online. Know and view previous activities, projects or campaigns. |
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Auto Send: Send automated reminders to customers. Send campaigns, brochures and sales activity requests. |
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Information Management: Manage accounts, customer contacts, products, orders, pricing, agreements, campaigns, projects, etc. |
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Provides effective follow-ups, communicate any campaigns or promotions via e-mail or even send greetings to customers through text messaging/sms (short messaging service). |
4. Can our sales people access KONTROL PLUS outside of the office?
KONTROL PLUS CRM is a windows based client server environment where sales people can access the software via the company’s intranet setup. Use KONTROL PLUS from anywhere in the world, anytime anywhere. You will be able to view and work on customer accounts, campaigns, projects, sales activities, and send e-mails.
5. We need simple, user-friendly software that is powerful yet easy to use.
KONTROL PLUS CRM was designed to include all requirements a sales and customer service environment would need. Each module is developed with the user in mind making sure every function is easy to understand and apply. There are no complex processes or multiple entries required. It is one time data entry linking various modules or sub modules thus eliminating redundant data entry. Information is centralized and easily shared, managed and updated throughout all modules.
6. What are the benefits of using KONTROL PLUS CRM for my company and other employees?
KONTROL PLUS CRM is created to enable your company to provide the best service possible. Employees are able to can easily view, update and share information. This includes latest updates on sales campaigns, product status and service issues. Employees can also use the auto sending features to inform and request. Every employee is involved from start to end of the customer service cycle.
7. What about analysis, trends and forecasting. What can KONTROL PLUS CRM offer?
KONTROL PLUS CRM has designed a full set of reporting tools for analysis of business activities, trends and forecasting future sales performance. Reporting tools allow you to view all sales reports (activities and performance), trends on sales achievements, customer issues and complaints, including company performance summary. The tools not only help you to improve on current levels of performance but also provide a base to set and change performance indicators. More importantly, it helps you identify all possible opportunities. Finally, KONTROL PLUS CRM gives you the extra edge to make profitable decisions.
8. How can KONTROL PLUS CRM assist me in building a seamless customer service delivery?
Seamless customer service delivery is about engaging your customers from start to end process without failure. KONTROL PLUS CRM helps you achieve that.
Your sales personnel and customer service staff are able to follow closely every request or customer related activity through relevant information in each module. Tracking each lead or request is easy via customer information and ISSUE and ACTION Module. Customer services staff can update and support each activity from initial request till completion of service delivery. In addition, KONTROL PLUS has built-in auto-update processes for sales and customer support which notifies relevant personnel immediately.
9. How is KONTROL PLUS CRM installed?
KONTROL PLUS CRM is installed on-site and made available via main/central server or hosted through your intranet system which makes your system accessible (only with authorization) outside of your office.
10. How is training delivered to the sales team?
Every customer is provided with a complete set of KONTROL PLUS CRM interactive training materials both soft and hard copies. In addition, we also ensure our sales and support staff are available 24 hours. The tutorials are also found in the HELP Module . We will be ready to help if there is a request for on-site training, which the cost is minimal.
11. Would KONTROL PLUS CRM meet our business requirements?
KONTROL PLUS CRM is developed to meet small, medium and large business needs. However, it can be further customized specific to meet any business environment. If you have a specific requirement, we at Banasoft would be able to customise and deliver as per your request.
12. What is the computer hardware/software requirement to use KONTROL PLUS CRM?
For hardware requirement, you will need at least a 400 MHz CPU with 256mb ram, 500mb of disk space and above. For software requirement is Win XP or Vista operating system.
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